Shipping and Returns

1.1 Shipping fees are included in our monthly recurring Subscriber rate. Please note that “standard” shipping will always be used to ship orders. Additional fees will be charged if a customer wishes to expedite shipping.

1.2 All orders received between Monday and Friday during normal business hours will be processed within 4-5 business days. Ecocat cannot guarantee same-day order processing.

1.3 All shipments are insured at our expense.

1.4 Unpacked litter cannot be returned and is never refundable.

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