1.1 Shipping fees are included in our monthly recurring Subscriber rate. Please note that “standard” shipping will always be used to ship orders. Additional fees will be charged if a customer wishes to expedite shipping.

1.2 All orders received between Monday and Friday during normal business hours will be processed within 4-5 business days. Ecocat cannot guarantee same-day order processing.

1.3 All shipments are insured at our expense.

1.4 Unpacked litter cannot be returned and is never refundable.